Privacy

We respect your privacy and are committed to protecting your personal information. Any information collected through our website will be used solely for the purpose of processing and fulfilling your order, communicating with you regarding your purchase, and improving your shopping experience with LENE.

Your personal information will never be sold, shared, or disclosed to third parties except where required to complete your order or comply with applicable laws.

Orders

All orders are subject to product availability and confirmation of payment.

Items placed in your shopping cart are not reserved and may be purchased by other customers until checkout is completed. Once an order has been successfully placed and payment has been received, you will receive an order confirmation via email.

LENE reserves the right to cancel or refuse any order in the event of pricing errors, stock discrepancies, suspected fraudulent activity, or other unforeseen circumstances.

Product Information

We strive to present our products as accurately as possible. However, slight variations in colour may occur due to differences in screen settings, lighting, and photography.

All measurements provided are approximate and may vary slightly between products.

Garment Care

Many of our garments are made using delicate fabrics and require proper care to maintain their quality and longevity.

We recommend following the care instructions provided on each garment label.

LENE is not responsible for damage resulting from improper handling, washing, alterations, or normal wear and tear after purchase.

Alterations

To ensure the best possible fit, alteration services are available for selected styles at an additional charge.

Alteration options and pricing may vary depending on the garment and requested adjustments.

Please contact us before placing your order to discuss available alteration options.

Kindly note that garments that have been altered are considered final sale and are not eligible for return or exchange.

Shipping Information

All domestic orders within Indonesia are shipped via Lion Parcel. International orders are shipped via Respatindo Express or Ray Speed Asia, depending on the destination.

Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.

Delivery timelines are estimates and may be affected by courier operations, customs clearance, weather conditions, or other unforeseen circumstances. While we will always do our best to assist, LENE is not responsible for delays that occur after an order has been handed over to the courier.

Please ensure that all shipping information provided at checkout is complete and accurate. LENE cannot be held responsible for lost or undeliverable packages resulting from incorrect or incomplete addresses.

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer.