All domestic orders within Indonesia are shipped via Lion Parcel. International orders are shipped via Respatindo Express or Ray Speed Asia, depending on the destination.

Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.

Delivery timelines are estimates and may be affected by courier operations, customs clearance, weather conditions, or other unforeseen circumstances. While we will always do our best to assist, LENE is not responsible for delays that occur after an order has been handed over to the courier.

Please ensure that all shipping information provided at checkout is complete and accurate. LENE cannot be held responsible for lost or undeliverable packages resulting from incorrect or incomplete addresses.

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer.