We hope you love your LENE purchase. If for any reason you are not completely satisfied, exchange requests may be made within 7 days of receiving your order.

Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

LENE reserves the right to reject any exchange request that does not meet these requirements.

Size exchanges are subject to stock availability. Shipping costs associated with the exchange process, including return and reshipment shipping fees, are the responsibility of the customer.

Pre-order items, altered garments, and international orders are not eligible for return, refund, or exchange.

To request an exchange, please contact our Customer Service via WhatsApp at +62 877 7551 9958 and include your order number along with the reason for your request.