My Account

DELIVERY & RETURNS

DELIVERY

1. JNE is our shipping agent. (www.jne.co.id)

2. Delivery is scheduled only on the weekdays; Monday – Friday.

3. Payment confirmation received on the weekends or public holiday will be processed on the next working day.

4. After we have received your payment confirmation, please allow 24 hours for our team to check your payment, do quality control of your order and pack them before we ship them on the next day.

5. Please allow up to 1-7 working days for shipping depending on your designated addresses.

SHIPPING RULES

1. We are not responsible in the loss of packages after JNE delivers them to the designated addresses.

2. We are not responsible if there are delays upon shipping your package. You can track your order by going to our website and type your JNE tracking number in the column “Trace your order”.

You can also go to www.jne.co.id and type your JNE tracking number in the column “Trace & Tracking”. If you have any further inquiries please contact their customer care at 021-29278888.

3. We are not responsible if you have written an incorrect and incomplete address. Please make sure you type in the right address to avoid any inconveniences in your shipment.

SHIPPING SCHEDULE

LENE-Shipping-schedule

RETURNS

We do have a return policy only for size exchanges and manufactory fault. You are our number one priority and we want to give you the best service while shopping with us. We understand when a package arrives at you door and it doesn’t meet your expectations, we would want to make it right.

– You have 7 days from the day you have received the package to email us at cs@lenestudio.com and ship your package back to us.

– Products must be packed in our original packaging, unworn, unwashed and our hangtag must still be intact.

– Products must be returned in LENE original box packaging.

[post_edit]
btt