MY ACCOUNT

DO I NEED TO CREATE AN ACCOUNT ON LENE IN ORDER TO MAKE A PURCHASE?

Yes, you have to sign up for an account to be a registered shopper at LENE. It also gives you a faster and more convenient shopping experience upon checking out

WHAT SHOULD I FORGOT MY PASSWORD?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We take the trust you put in us very seriously and we can assure you that all the information on you account are kept private and will not be disclosed to any other parties.

DELIVERY

WHAT IS YOUR DELIVERY LEAD-TIME?

We will process your order once you have confirmed your payment in the next 24 hours.

Delivery lead-time depends on the destination and it varies from 1-7 days. For Jakarta area, your order will arrive earliest in 3 days. For more information please visit “Shipping & Returns”.

DO I HAVE TO PAY FOR DELIVERY?

Yes you do. We are currently working together with JNE and provide JNE Regular and JNE Yes for you shipping services.

Please fill in your shipping address upon signing up for your account and your shipping fee will be automatically included in the invoice before checking out.

I NEED MY CLOTHES URGENTLY! WHAT SHOULD I DO?

If you need your clothes urgently please email our customer service concierge at +6287775519958. We can arrange to have you package to be sent by Gojek or Grab.

HOW DO I TRACK MY ORDER?

You will receive an email confirmation alongside with the tracking number or your order once we have dispatched your package.

DO YOU SHIP INTERNATIONALLY?

We’re sorry but we are currently not accepting international orders, but we will be working on it soon! Cheers!

PRODUCT

ARE YOUR PRODUCTS MANUFACTURED IN INDONESIA?

Yes, we proudly manufactured our products in Indonesia.

WHERE CAN I FIND MY SIZE GUIDE?

We provide measurements for each item at the product page itself. If you are not sure and have inquiries please reach us through our official line @lenestudio ( with “@“ ) or WA +6287775519958 and customer service concierge will help you right away!

DO YOU OFFER A BACK-ORDER OF SOLD OUT ITEMS?

Yes we do when the demand of the sold out items are high! Please click “Notify Me “so we can inform you when we have a back-order or new stock replenishment on your favorite pieces!

PAYMENT

WHAT PAYMENT METHOD DO YOU ACCEPT FOR LOCAL ORDER?

Currently we only accept BCA Bank transfer. All of the prices stated in this web-store is on IDR (Indonesian Rupiah)

HOW TO CONFIRM MY PAYMENT?

Please go to our web store and click on the bottom right hand corner, “Confirm Payment” You can fill in your payment confirmation such as: Order ID, amount transferred and time of transaction.

REFUND POLICY

DO YOU HAVE A REFUND POLICY?

Sorry but we currently doesn’t have a refund policy.  However, we do have a size exchange policy for when you purchased ready stock items.

We have a very tight quality control team so we ensure you will not receive a defect item.

However, if you happen to get a defect item with our manufacturing fault, we are very sorry and please reach us through our official line @lenestudio ( with “@“ ) or WA +6287775519958 and we will do our best to do a return and exchange for you.